Policies

Scheduling an Appointment

If this is your first appointment with us you will be asked for your credit card to hold the appointment as well as your full name, phone number, and cell service provider (so we can send you text reminders). Those without a credit card are invited to try us out on a walk-in basis.

Walk-ins

We are generally busy so we recommend scheduling in advance. We do however take last minute appointments so check out our online booking or give us a call first and we would love to schedule you in.

Rescheduling and Cancellations

We strive to provide you and other clients with excellent customer service and access to appointments during our peak times. In order to do to, we have a firm 24-hour cancellation policy. Please note that by booking an appointment you are accepting the conditions of our cancellation policy and any credit card that you have on file will be automatically charged, according to the policy below:

*Cancellations and Reschedules within 24 hours* will be charged $15 per service at the time of cancellation.

*No Show* appointments or those without at least 1 hourminimum notice will be charged 50% of the total appointment cost plus 18% gratuity for the esthetician that you were scheduled with.

We regret that we cannot make exceptions to our 24-hour cancellation policy. We are an appointment-based business and we schedule especially for you. Thank you for your understanding

FAQ's

Please allow yourself enough time to locate us and have a couple minutes to sit and relax in the waiting area. If you arrive more than 5 minutes past your appointment start time, we may not have enough time to complete your service. If you are too late to make your appointment, you WILL be considered a "last-minute cancel" and will be charged accordingly.

Groupons and similar promotions are for first timeclients ONLY as is stated on the voucher. We cannot make exceptions to this policy. If you have visited us before and recently purchased a Groupon, please contact Groupon for a refund or gift your voucher to a friend.

You may bring a friend but only clients receiving services are allowed in the private wax or facial rooms.

We know it's not always possible to leave your little ones with a sitter. If your children are well behaved and can occupy themselves, feel free to bring them along. We kindly ask that babies and screaming little ones stay with a sitter. Although it doesn't bother us, it may bother our other clients that are using this time to escape their own screaming little ones at home.

We accept Visa, MC, and Discover. Gratuitiesin in any form are always appreciated, but cash is preferred. If you are happy with your service, a tip of 15%-20% of the regular service price is typical. (of course the actual amount is up to your discretion!)

Avoid sun exposure and tanning beds 48 hours before (and after!) your appointment.

Exfoliate the morning of your wax with a Spa Cell, exfoliating cloth, or salt scrub. Use gentle circular motions against the direction of hair growth. This helps to lift the hair off the skin making the waxing treatment more effective. Do not apply a moisturizer prior to getting waxed. Avoid caffeine and other stimulants and take an ibuprofen if you’re sensitive.

Let the hair grow out for 3 weeks if possible. (2 weeks minimum) I know it’s tough when you’re used to being smooth all the time but the longer you wait, the better results you’ll have. After your first wax, your hair will be more fine and sparse than shaving regrowth – much easier to tolerate. If your last hair removal was shaving, your first wax will not last as long and may not be completely smooth. Please don’t ever shave in-between waxing appointments! We need to get your hair growth cycles synced for best results.

Before any bikini wax, only trim if the hair is excessively long, but no shorter than 1/2 inch. Many times clients trim too short and then we are unable to wax or get smooth results. Don’t be one of those clients. Come in a little wild if you’re unsure- we don’t mind, we’ll take care of it.

Yes! We know it gets a little difficult to groom yourself and waxing is a fantastic way to clean up before the “big day”. If you have trouble lying flat on your back, we have plenty of pillows. You may be slightly more sensitive in the bikini area with all the localized blood flow, but we have great breathing techniques as well as skin loving ingredients. We can see you right up until your due date but it’s best to come in for a few sessions beforehand.

It's not enough to simply come in once a month for your wax – it is essential that you take proper at-home care of your skin to keep it looking blemish, redness, and ingrown hair -free. And fabulously fancy. The best solution is prevention. Use a Spa Cell  in small circular motions while in the shower every 1-2 days. To help treat current ingrown hairs and prevent new ones from forming, also use PFB which is a roll on salicylic based gel and with all that exfoliating going on, don’t forget to moisturize! Dry skin leads to weak hairs that break during the wax instead of pulling from the root. If you take care of your skin, it will take care of you. And after all the torture you put your body and skin through, don’t you want to stay as sassy as possible?

We have the Spa Cells, PFB, and Numbing serum available for purchase at our boutique or website.

We will not perform a brazilian wax if you are under 16 years old. If you are under 18 years old, we require that a parent accompany you to your appointment. There is no age requirement for other areas and find that many mothers will bring their daughters to see us for a brow shaping or underarm wax as young at 12 years old. 

Waxing is not without its risks, nor without its pain. We are removing hair from the follicle – it hurts. It’s always worse the first time- Your nerves are on edge, and you don’t know what to expect. But it is a quick sting that stops hurting almost immediately after. And it gets easier! The result is totally worth the 20 minutes of minimal discomfort which goes away immediately. If your pain tolerance is very low and you have high anxiety, come in early to purchase some numbing cream and take an ibuprofen as well.  It’ll help take the edge off. By the way, it’s not nearly as bad as you think it’ll be!! The more you do it, the more consistent you are, the easier it becomes. So keep at it!

Hair grows in 3 stages and it can take up to 4 waxing treatments before all of the hair is on the same growth cycle, thus all come out together. Your first wax may not remove all the hair, since hair grows in different stages. At first, your smooth skin may last only one week, it may last up to three – it just depends on your own genetics, how recently you’ve shaved, and how well you do at preparing the skin before the wax and taking care of the skin between your treatments. Don’t be discouraged if your hair grows back quickly the first few times. The more you wax, the longer it will last. Your rate of hair growth is unique to you, which can be anywhere from ten days to three weeks. For some lucky folks, it can be longer than that!

We recommend waxing every three to six weeks. In order to keep the hair coming in at a reduced rate, it’s best not to go past six weeks before your next wax. If you follow a recommended schedule, by your second waxing treatment you will be much happier and as close to a pain-free wax as possible!

No need! We provide fresh wipes and tampons in each room. So if you are comfortable being waxed at this time, so are we. (Tampons are required for your wax, just tuck the string or cut it short)

For all styles of bikini waxing, we use a proprietary technique with both strip and hard wax. Hard wax is a stripless wax which hardens at room temperature. As it hardens it wraps itself around the hair, not adhering to the skin, which makes for a gentler waxing experience for sensitive areas. Why you may not like hard wax: your previous esthetician didn’t know how to use it correctly! Hard wax gets a bad rap from estheticians that think its ok to pick and pick and pick and then pick some more just to get that little corner up. But our girls know better. Hard wax is easier on the skin and without all that picking, hurts a lot less then strip.

High quality wax, better pre and post products for healthier skin, ToGoSpa Eyepads for an undereye treat, more time spent shaping so you get a fuller brow that's nicely trimmed, and a finished look using Kelley Baker Brow products. This is what we believe every Salt Lake City waxing spa or salon should be doing for their customers. You're welcome.

We know that waxing can be scary, it can be intimidating, it can feel downright crazy to try! But, the results are going to be worth it.

There's no need to worry. Our Waxperts know how to take the fear out of waxing and make your first time as comfortable as can be. You will be thoroughly walked through every step of the process so you can relax, let go of the tension, and let the ouch become a distant memory.

Plus, you are not alone.  Pick a squeezy friend to rely on and help you through the process.

Aftercare is just as important as the treatment itself. We offer a range of exclusive products to prolong the smooth post-wax feel and prevent ingrown hairs. Following our advice ensures that you can have the smoothest skin and the max. length of time between appointments.  #EXTRAMILE

And after you are through, you can always give us a call and we'll answer your prickly problems in a flash. We'll even give you a call a day or two later to check in on you and make sure you and your smooth skin are doing well.

Please check in with the receptionist. If this is your first visit, you will be asked to fill out a short consultation form. You can enjoy drinks, snacks, and/or shopping while you wait for your esthetician. Once ready, she will guide you to your private waxing room. Each room is set up to make sure you feel as comfortable as possible. You will find a courtesy towel and an individual clean up wipe on top of the wax bed. Your esthetician will step out so you can prepare by undressing from the waist down. As soon as you are ready, she will reenter the room and start your wax. Every wax begins with a quick cleanse followed by pre wax oil to protect. We will use a combination of strip wax and hard wax and will be finished in 15-20 minutes. We have a "No hair left behind" policy so we will tweeze any strays. It's important to realize that a regular commitment to waxing will yield the best results. After the wax is complete, you will get a spritz of our Soothing Tonic to calm and soothe your skin. Your esthetician will again step out so you can dress. And that's it. You did it!